Email y41161714@gmail.com — we usually reply within a few days. Please include your device model and iOS version if you are reporting a problem.
On your device only. Scanning, measurements and scoring run locally; nothing is uploaded. See the Privacy Policy.
Open the app → You tab → Delete my data. This erases scans, scan photos, answers and progress. Deleting the app removes the data too.
Real measurements need the on-device camera pipeline. If you skipped the scan or denied camera access, the app shows clearly-labelled sample values instead. Run a scan from the Stats tab to replace them with your own measurements.
Subscriptions are handled by Apple: Settings → your name → Subscriptions, or in the app under You → Manage Subscription. Cancel at least 24 hours before the period ends to avoid renewal. Refunds are handled by Apple.
Make sure you are signed in with the Apple Account used for the purchase, then tap Restore on the paywall. If it still fails, email us with the date of purchase.
Auralis is a cosmetic and educational tool. It is not a medical device and does not provide medical advice or diagnosis. Consult a qualified professional before starting any skincare product, exercise or dietary change.